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CARRIER PLATFORM

BUILT FOR YOUR
CARRIERS, TOO.

Most dock tools stop at the warehouse door. DockHero gives your transportation partners their own organized portal — free — so the people delivering to you actually want to show up on time. Here's what they get.

app.dockhero.ca/carrier/dashboard
A carrier's DockHero dashboard with every appointment across all their sites
SEE IT RUN

Watch the carrier portal in action.

One portal across every warehouse: per-site stats and scorecards, in-portal messaging, then assign a driver and send an app-free magic link that reports status live back to the carrier.

youtube.com/@dockhero
ONE PORTAL

Every appointment, every site, one place.

A carrier delivering to five DockHero warehouses doesn't juggle five logins. They get one smart portal with every appointment across all the sites that invited them — organized, searchable, and always current.

  • One dashboard for every DockHero appointment across all sites.
  • Book, reschedule and view history within each warehouse's rules.
  • Free for carriers — no seat fees, no per-booking charge.
app.dockhero.ca/carrier/appointments
A carrier's DockHero appointment with its full detail and status timeline
TWO-SIDED

Ratings that earn carriers more tenders.

Warehouses leave immediate feedback — a star rating and notes — that lands in the carrier's dashboard. Carriers see exactly how every site rates them, so good carriers chase a better score and win more of your freight.

  • You rate each appointment; the carrier sees their rating everywhere.
  • On-time %, dwell and completion tracked automatically per carrier.
  • Email a carrier their scorecard in one click.
  • Performance improves without you chasing anyone.
app.dockhero.ca/carrier/dashboard
A carrier's DockHero dashboard showing their star rating across every warehouse they serve
MAGIC LINK

Assign a driver. Text them everything.

Carriers build a driver roster, assign the upcoming appointment to a driver, and send a magic link straight to their phone — with every detail. No app to install, nothing to remember.

  • Maintain a roster of drivers and assign any appointment in a tap.
  • Magic link texts the driver the site, dock, time and references.
  • Drivers need no login and no app — just the link.
app.dockhero.ca/carrier/drivers
DockHero carrier assigning a driver to an appointment and sending a magic-link text
AUTOMATIC

Everyone knows where the load is.

Once a driver is on the job, DockHero pushes automatic lifecycle alerts — checked in, loading, unloading, checked out — to everyone who needs them. No status calls, no “where's my truck” emails.

  • SMS at every stage: confirmed → go to door → loading complete → departed.
  • Carrier, driver and warehouse stay in sync automatically.
  • Every message logged against the appointment.
LIFECYCLE · PO-44827auto SMS
Checked in07:24 · SMS sent
Go to door 207:31 · SMS sent
Loadingin progress
Departed

HAPPY CARRIERS
COME BACK ON TIME.

FAQ

FOR CARRIERS, ANSWERED.

Does the carrier portal cost anything?+
No. The carrier-facing portal is free. Carriers get their dashboard, appointments across every site, scorecards, a driver roster and magic links at no charge. (The optional DispatchHero upgrade adds non-DockHero customers for $24.99/mo.)
What is a magic link?+
It is a secure SMS link the carrier sends to an assigned driver. Tapping it opens all the appointment details — site, dock, time, references and check-in — with no login and no app to install.
How do the scorecards work?+
Each completed appointment can be rated by the warehouse with stars and notes, and DockHero also tracks on-time %, dwell and completion automatically. Carriers see their rating from every site they serve, which helps them improve and win more tenders.
Do drivers need to install anything?+
No. Drivers only receive a magic-link text. Everything they need is on that page.
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HAPPIER CARRIERS.
MORE ON-TIME LOADS.
LESS PHONE TAG.

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