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DOCK SCHOOL

DOCK SCHOOL.
RUN A BETTER DOCK.

Short, practical lessons on dock scheduling, load types and yard management — and how to get the most out of DockHero. New episodes as we film them. Start with the fundamentals below.

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Episode 01 · Load typesEpisode 02 · Scheduling modeEpisode 03 · Doors & schedules
EPISODE 01 · LOAD TYPES

Load types: the setting that does the thinking for you.

A load type is a kind of work your dock does — inbound palletized, floor-loaded containers, a reefer pickup, an LTL parcel run. Define each one once, and every booking made against it inherits the right length, the right doors and the right limits, automatically. It is the single setting that keeps a self-scheduling dock from turning into chaos.

  • ✦Each load type carries its own duration, so every slot is the right length.
  • ✦Restrict a load type to eligible doors — e.g. reefer loads only on refrigerated doors.
  • ✦Per-slot and per-day caps stop you overbooking one kind of work.
  • ✦Carriers pick the load type when they book, so your calendar stays accurate on its own.
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EPISODE 02 · SCHEDULING MODE

Scheduling mode: the one setting you pick once.

Scheduling mode is step 3 of setting up a site, and it's the one setting you can't change afterwards — your hours, capacity and restrictions all inherit from it. The trick: pick it off your labor, not your building. Count your crews.

  • ✦One crew that floats to whichever door is busy → whole warehouse (one shared calendar).
  • ✦A crew per area — ambient, cooler, freezer → by section, each with its own hours and caps.
  • ✦A dedicated team on each door → by door, where every door schedules independently.
  • ✦It locks when you create the site, so match it to how your team actually works.
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EPISODE 03 · DOORS & SCHEDULES

Doors, schedules & restrictions: build the dock your mode applies to.

Now create the dock doors your scheduling mode governs — one at a time, or a whole range with Bulk Add. The Type you pick files each door into its section, so it inherits the right schedule. Then attach hours at the right level and carve out door-level exceptions.

  • ✦Add a door with just a number — or bulk-add D1 through D12 in a single click.
  • ✦Type files the door into its section, so build your doors before your section schedules.
  • ✦Attach the schedule at the right level for your mode — warehouse, section, or door.
  • ✦Add restrictions to a single door: blackout, reduced capacity, or allow-only.
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FAQ

LOAD TYPES, ANSWERED.

What exactly is a load type?+
A load type is a kind of work your dock does — for example inbound palletized, floor-loaded containers, a reefer pickup, or an LTL parcel run. Each one carries its own default appointment length, the doors it is allowed to use, and how many can happen at once.
How many load types should I create?+
Start with the handful that actually behave differently on your dock — usually split by direction (inbound vs outbound), how the trailer is loaded (palletized vs floor-loaded), and anything with special requirements (reefer, hazmat, oversized). You can always add more later.
Can a load type be limited to certain doors or hours?+
Yes. Each load type can be restricted to eligible doors (e.g. reefer loads only on refrigerated doors) and can carry its own hours, blackout windows, and per-slot or per-day caps so you never overbook one kind of work.
Do carriers pick the load type when they book?+
They do. When a carrier self-books, they choose the load type, and DockHero automatically applies the right duration, eligible doors, and available slots — so your calendar stays accurate without your team adjusting anything.
Go deeper

Dock Scheduling

How the whole schedule works: modes, load-type rules, and carrier self-booking.

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Live Demo

Set up load types and book an appointment yourself with sample data — no signup.

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Pricing

Flat per-site pricing, every feature included, founders pricing for early members.

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MORE EPISODES COMING

DOCK SCHOOL IS
JUST GETTING STARTED.

New lessons on scheduling modes, yard moves, carrier scorecards and more are on the way. Subscribe on YouTube so you don't miss them.

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